Refund policy

Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

  • Items must be unused, unworn, and in their original packaging.

  • Returns must be initiated within 90 days of delivery.

  • Proof of purchase is required.

  • Refunds are not eligible before the product arrives to the customer.

Return Process:

  • Contact our customer support at support@pure515.com with your order number and reason for return.

  • Our team will provide you with return instructions and the appropriate return address.

  • Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

  • Refunds will be issued as store credit.

  • Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

  • Exchanges are subject to product availability.

  • If the desired item is out of stock, a refund will be issued.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.

Subscription Cancellation Policy:
Some products in our store are offered as a subscription with automatic refills for your convenience. By selecting a subscription, you agree to recurring deliveries based on the frequency chosen at checkout, and your payment method will be securely charged for each renewal. To ensure product availability and timely fulfillment, upcoming subscription orders are prepared in advance, which requires a minimum commitment of three (3) billing cycle before cancellation. After the third renewal, you may cancel or modify your subscription at any time before the next billing date through your order confirmation email or by contacting our support team.